Strategic Direction

  • Measuring our Success

    Our work contributes to the Department of Internal Affairs’ overall strategic direction and outcomes. The Department’s Statement of Intent provides the high level framework which the Office of Ethnic Communities work attaches to.

    Image of Overarching outcome - connected citizens, communities and government, Focus areas - Strong more resolient communities and measure area - sense of community

  • Our Operating Principles

    mage of operating principles - we work from a strong knowledge base, we partner with others to deliver, we work through and influence others, we are proactive, agile and creative, we are disciplined in our focus on outcomes. On a green background

    Our Operating Principles are about how we work in the Office of Ethnic Communities, and they reflect the reality of being a relatively small Office with a broad operating context and an increasingly diverse population to serve.

  • Our Service Model

    Image of Service Model process map - Community Engagement feeds into and from policy and project services feed into each other and also into processes, systems and support which also feeds into community engagement.

    Our Service Model is a tool to help us think about our work internally in the context of a connected system and as part of the ‘diversity eco-system’.

  • Our Focus Areas

    We have four focus areas, which are the key planks that support our Purpose and contribute towards fulfilment of the Vision. The focus areas are our ‘intermediate outcomes’ selected to support and deliver on our Purpose and Vision. While work programme items may vary from year to year and are reviewed annually, the focus areas are more enduring – and provide a multi-year framing for our work. The 2016/2017 work programme is at the end of this document.

  • Our Vision and Purpose

    The Office of Ethnic Communities' Vision - our highest ideal – is that New Zealand is a thriving nation (culturally, economically and socially) comprised of socially cohesive communities where mutual respect and understanding is the norm. This sentiment is captured in our Vision statement:

    Image of the words Flourishing ethnic diversity; thriving New Zealand with a red background

  • 2016-17 Work Programme


    • Ethnic communities are strong and connected
    • The benefits of ethnic diversity for New Zealand are realised

    Focus Area

    Growing knowledge and understanding of ethnic diversity and inclusion in New Zealand

  • Our Operating Model Overview

    The Office of Ethnic Communities Operating Model is a framework to help bring clarity, simplicity and focus to our work.

    The model provides a structure to identify and communicate what we do and why. It provides a framework of how we focus and prioritise our work, and identifies our approach to delivering value.

    This approach involves working:

  • Our Operating Context

    Changing demography and superdiversity

    New Zealand now has over 200 distinct ethnic communities. 'New Zealand has more ethnicities than the world has countries'. Based on current trends and projections, we will continue to become more ethnically diverse as our population grows. The overall ethnic make-up of our population is also set to shift significantly over coming years.

  • Who we are and who we serve

    Who we are

    The Office of Ethnic Communities is government’s authoritative advisor on ethnic diversity in New Zealand. We also provide information, advice and services to, and for, ethnic communities in New Zealand and administer funds to support community development and social cohesion.

    Established in 2000 as the Office of Ethnic Affairs, in 2015 we became the Office of Ethnic Communities to align with the Ministerial portfolio and more accurately reflect our community focus.

  • Introduction from Maarten Quivooy, General Manager

    “Flourishing Ethnic Diversity; thriving New Zealand” is the guiding vision for the work of the Office of Ethnic Communities. A plan to achieve this vision is established through our operating model which is described in more detail in this document. Achieving flourishing ethnic diversity for a thriving New Zealand means working strategically and in partnership with communities.