Intercultural Capability

Image of people playing drums by handNew Zealand is a diverse country with over 200 different ethnicities. The Office of Ethnic Communities is committed to promoting the benefits of ethnic diversity and offers an Intercultural Capability eLearning programme to support this. This introductory programme is aimed at increasing anyone’s understanding to better interact or communicate with people from different backgrounds.

The programme is made up of four modules and focuses on understanding what culture is, how it impacts on communication and behavior and provides tools and methods for improving people’s ability to communicate effectively across cultural boundaries.

The programme is interactive, self-directed and self-paced, meaning you can move through it as quickly or slowly as you like. Each of the four modules builds on the previous one. We recommend that you do the modules in order.

For optimal viewing of these eLearning modules please note that you should be using one of the following browsers on your computer, tablet or mobile phone:

Internet speed specifications

  • Personal Computers:
    • Internet Explorer 9+
    • Chrome 14 and higher
    • Firefox 3.5+
    • Safari 4+
    • Opera 11+
  • Tablet/Mobile Phone:
    • Mobile Safari 3.2 and higher
    • Android default browser. 2.1 and higher
    • Opera Mobile 5 and higher

Module 1

New Zealand's Cultural Context

Module 2

Cultural Awareness

Module 3

Communication

Module 4

Practical Application

References and Acknowledgements

  • Photos – shutterstock.com
  • Iceberg image – source unknown
  • Statistical information – 2013 Census, Statistics New Zealand
  • Four Circles of Diversity – Reproduced with permission of Anita Rowe and Lee Gardenswartz