Participating Agencies

Helplines

Talk to someone about a personal problem.

Agency Language Phone number
Alcohol Drug Helpline All other calls 0800 787 797
Māori Line 0800 787 798
Pasifika Line 0800 787 799
Youth Line 0800 787 984
Depression Helpline   0800 111 757
Family Violence Line   0800 456 450
Gambling Helpline All other calls 0800 654 655
Māori 0800 654 656
Pasifika 0800 654 657
Debt 0800 654 658
Youth 0800 654 659
Kidsline   0800 543 754
Lifeline Aotearoa   0800 543 354
Quitline   0800 778 778
Shine Service   0508 744 633
Victims Information   0800 650 654

Government departments

Use Language Line to talk to these government departments.

Agency Business Unit Phone number
Accident Compensation Corporation   0800 101 996
Careers NZ   0800 222 733
Commerce Commission   0800 943 600
Department of Corrections Auckland South Corrections Facility 09 250 5900
Otago Corrections Facility 03 417 9300
Otago District Community Based Services 03 470 3770
Earthquake Commission (EQC)   0800 326 243
Education - Learning Support   0800 622 222
Housing New Zealand Corporation   0800 801 601
Inland Revenue Child Support 0800 221 221
Kiwisaver 0800 549 472
Working for Family Tax Credits 0800 227 773
General Enquiries 0800 227 774
Internal Affairs Births, Deaths and Marriages* 0800 225 252
Citizenship* 0800 225 151
Passports* 0800 225 050
*Press 0 for an operator  
Charities 0508 242 748
NZ Lottery Grants Board,
Grants on Line and COGS
0800 824 824
Office of Ethnic Communities 04 494 5784
Language Line 0800 656 656
The Translation Service 0800 872 675
Ministry of Business, Innovation and Employment Bond Advice Line 0800 737 666
Electrical Workers Registration Board 0800 661 000
Tenancy Services 0800 836 262
Weathertight Homes Resolution Service 0800 116 926
Immigration New Zealand 0508 558 855
Employment New Zealand 0800 209 020
Consumer Protection Information Line 04 474 2750
Trade & Standards Information Line 0508 627 774
Business.govt.nz 0800 424 946
Companies Office 0508 266 726
Financial Service Providers Register 0508 377 746
Insolvency and Trustee Service 0508 467 658
Intellectual Property Information Line 0508 447 669
Motor Vehicle Traders Register 0508 668 678
New Zealand Petroleum & Minerals 0508 263 782
Personal Property Securities Register 0508 777 746
Radio Spectrum Management 0508 776 463
Ministry of Justice
  • District Court
  • Employment Court
  • Environment Court
  • High Court
  • Court of Appeal
  • Supreme Court

Collections

Tribunals

04 918 8800
Fines 0800 434 637
Legal Aid 0800 253 425
Legal Aid Debt Management Group 0800 600 900
Ministry for Primary Industries   0800 008 333
Ministry of Social Development Community Services Card 0800 999 999
New Zealand Superannuation 0800 552 002
Super Gold Cards 0800 254 565
Work and Income 0800 559 009
Ministry for Children, Oranga Tamariki   0508 326 459
Office of Film and Literature Classification   0508 236 767
Police Contact your local Police Station  
RealMe   0800 664 774
Statistics New Zealand   0508 525 525
StudyLink   0800 889 900
Tertiary Education Commission English for Migrants 0800 601 301
WorkSafe NZ   0800 030 040

Councils

These councils use Language Line.

Council Business Unit Phone number
Auckland Council   09 301 0101
Christchurch City Council   03 941 8999
Emergency Management Southland   03 211 5115
Gisborne District Council   06 867 2049
Hastings District Council   06 871 5000
Hauraki District Council   07 862 8609
Horowhenua District Council   06 366 0999
Hutt City Council   04 570 6666
Kapiti Coast District Council   04 296 4700
Napier City Council   06 835 7579
Palmerston North City Council   06 356 8199
Selwyn District Council   03 347 2800
South Waikato District Council   07 885 0340
Waimakariri District Council   0800 965 468
Wellington City Council City Housing 04 499 4444
Western Bay of Plenty District Council   07 571 8008

Doctors and Medical Centres

Find a doctor near you who uses Language Line.

Region Primary Health Organisation Phone number
Northland Manaia Health Primary Health Organisation 09 438 1015
Te Tai Tokerau Primary Health Organisation 09 408 3142
Auckland Auckland Primary Health Organisation 09 379 4022
National Hauora Coalition - Auckland 09 950 3325
West Fono Health Trust 09 837 1780
Coromandel Hauraki Primary Health Organisation 07 868 9686
Bay of Plenty Rotorua Area Primary Health Organisation (RAPHS) 07 349 3563
Western Bay of Plenty PHO 07 577 3190
Waikato National Hauora Coalition - Hamilton 07 856 8042
Hawkes Bay Health Hawke's Bay - Te Oranga Hawke's Bay 06 871 5646
Manawatu Central Primary Health Organisation - Pahiatua 0800 755 255
Central Primary Health Organisation - Palmerston North 06 354 9107
Horowhenua Central Primary Health Organisation - Horowhenua 06 367 6433
Central Primary Health Organisation - Otaki Medical Centre 06 367 6433
Wellington Compass Primary Healthcare Network 04 801 7808
Karori Medical Centre 04 920 4562
Ora Toa Health Services 04 237 0110
Te Awakairangi Health Network 04 566 5320
Nelson Nelson Bays Primary Health 0800 731 317
Marlborough Marlborough Primary Health Organisation - Kimi Hauora Wairua 0800 499 430
Canterbury Christchurch Primary Health Organisation 03 374 6288
Pegasus Health (Charitable) Ltd 03 379 1739
Rural Canterbury Primary Health Organisation 0800 800 743
Otago/Southland Well South Primary Health Organisation 0800 477 115

Electricity and water services

You can talk to these service providers using Language Line.

Organisation Region Phone number
Genesis Energy   0800 300 400
Mercury Energy   0800 101 810
Meridian Energy   0800 496 496
Watercare Services Limited Auckland 09 442 2222

Hospitals

To find a hospital near you who has access to Language Line.

Region District Health Board Phone number
Northland Northland District Health Board 09 430 4100
Auckland Auckland District Health Board 09 367 0000
Waitemata District Health Board 0800 809 342
Waikato Waikato District Health Board 07 839 8899
Waikato District Health Board - Screening Services 07 834 3631
Bay of Plenty Bay of Plenty District Health Board 0800 333 477
Tauranga Hospital 07 579 8000
Whakatāne Hospital 07 306 0999
Opotiki Hospital 07 315 8500
Taranaki Taranaki District Health Board 06 753 6139
Whanganui Whanganui District Health Board 06 348 1234
Manawatu MidCentral District Health Board 06 356 9169
Wellington Capital & Coast District Health Board 04 385 5999
Hutt Valley District Health Board 04 566 6999
Nelson / Marlborough Nelson Marlborough District Health Board 03 546 1800
West Coast West Coast District Health Board 03 769 7400
Otago / Southland Southern District Health Board 03 474 0999

Other Health Providers

These health providers all use Language Line.

Provider Region Phone number
Ambulance   111
BreastScreen Aotearoa Wellington
Blenheim
Canterbury
Nelson
Timaru
Regions only
0800 270 200
Christchurch Obstetrics Associates   03 375 4060
Family Planning Association Local clinic  
Forward Care Home Health Limited   03 688 1643
Healthline   0800 611 116
Hepatitis Foundation of NZ   0800 332 010
LMC Services - Maternity Care   0800 300 022
Mary Potter Hospice   04 801 0006
Midwifery and Maternity Providers Organisation (MMPO)   03 377 2485
National Poisons Centre   0800 764 766
Northern Southland Medical Trust Lumsden Maternity Care   03 248 7050
Otago Community Hospice   03 473 6005
Plunket Line   0800 933 922
Vibe - Hutt Valley Youth Health Trust Lower Hutt 04 566 0525
Upper Hutt 04 528 6261

Back to top

Support services and advice

When you need help with legal matters, advocacy, or support services.

Agency Business Unit Phone number
Canterbury Support Line   0800 777 846
Community Law Service Community Law Canterbury 03 366 6870
Nelson Bays Community Law Service 03 548 1288
Waitematā Community Law Service 09 835 2130
Wellington and Hutt Valley Community Law Centre 04 499 2928
FairWay Resolution Limited   0800 774 422
Immigration Advisers Authority   0508 422 422
MCLaSS (Multicultural Learning and Support Services   04 384 3693
National Advocacy Trust   0800 555 050
National Building Financial Capability Charitable Trust   0508 283 438
New Zealand Red Cross   0800 733 276

Make an official complaint

When you have tried to sort out a problem with an organisation, you can make an official complaint to.

Agency Business Unit Phone number
Banking Ombudsman Scheme   0800 805 950
Children's Commissioner   0800 224 453
Health and Disability Commissioner   0800 112 233
Human Rights Commission   0800 496 877
Independent Police Conduct Authority   0800 503 728
Office of the Ombudsman   0800 802 602
Office of the Privacy Commissioner Privacy Commissioner - Enquiry Line 0800 803 909
Real Estate Authority   0800 367 732
Utilities Disputes Ltd   0800 223 340