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About the resources
Some customers may require language support when accessing your services. However, it can often be difficult to determine which language they speak depending on their English proficiency.
The 'Which language do you use?' resources can be used to determine which language(s) your customers speak so you can then organise an interpreter for them.
They cover 49 different languages, including ethnic community languages, Pacific languages, and New Zealand Sign Language.
We created these resources with the support of:
- The Ministry for Pacific Peoples
- Whaikaha - Ministry of Disabled People
- The Ministry of Business, Innovation and Employment
- The Department of Internal Affairs
Download the resources
The posters can be downloaded, printed and displayed, or the flyers can be printed and distributed to communities.
eLearning for public servants
We have developed eLearning modules for public servants who are likely to work with people with whom they do not share a language. It provides training to better understand the role of interpreters, how to access them, and how to use them.
You can access these through the Leadership Development Centre's Core Learning Hub, or the files can be requested and uploaded to your agency's Learning Management System by contacting info@ethniccommunities.govt.nz.
You can access these through the Leadership Development Centre's Core Learning Hub, or the files can be requested and uploaded to your agency's Learning Management System by contacting info@ethniccommunities.govt.nz.